American Airlines
Partner Status: Select
At American Airlines, our purpose is to care for people on life’s journey. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries. American has hubs in Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C.
Agent Portal: Click Here
Additional Information:
SalesLink
90% of service requests can be handled in SalesLink.aa.com Agency Support Services
If unable to resolve in SalesLink:
- Email: American.support@aa.com
- Phone: Call 800-621-8489 Enter 7-digit ARC or 6-digit CART when prompted
Agency Relations:
- Email: Agency.Relations@aa.com
- Hours of Operation: Daily 8 am – 5 pm CST
- Assistance includes, Policy and procedure clarification, Agency comms, PNR Research.
Ticket Redemption Center:
- Email: Ticket.Redemption@aa.com
- Hours of Operation: Monday – Friday 8 am- 5 pm CST