Oceania Cruises
Partner Status: Strategic
Upper Premium - Oceania Cruises is the world’s leading culinary- and destination-focused cruise line. The line’s seven small, luxurious ships carry a maximum of 1,250 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 600 marquee and boutique ports in more than 100 countries on 7 continents on voyages that range from 7 to more than 200 days. The brand has a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.
Support Phone: 800-531-5619 or 800-404-6305
Hours of Operation: Monday - Friday 8:30 AM - 9:00 PM EST
Saturday 9:00 AM - 5:30 PM EST
Sunday 10:00 AM - 6:00 PM EST
Support Email: TBA
Agent Portal: Click Here
Partner Website: Click Here
Contact Information:
Contact Name: https://www.oceaniacruises.com/agent/agent-login?ReturnUrl=%2Fagent%2fMarketingCentralRedirect.aspx
US Contact Name: https://www.oceaniacruises.com/agent/agent-login?ReturnUrl=%2Fagent%2fMarketingCentralRedirect.aspx
CA Contact Name: https://www.oceaniacruises.com/agent/agent-login?ReturnUrl=%2Fagent%2fMarketingCentralRedirect.aspx
BM Contact Name: https://www.oceaniacruises.com/agent/agent-login?ReturnUrl=%2Fagent%2fMarketingCentralRedirect.aspx
What Agents are Saying...
"Oceania excels in cuisine." — May 2025
Additional Information:
Corporate Office Address
8300 NW 33rd Street, Suite 100
Miami, FL 33122
Phone Numbers General Reservations
800-531-5619 or 800-404-6305
Group Sales Department
Same as above Accounting Department Same as above Agency Reference ID Book using your Branch ARC/IATA & phone number
Commissions
Commission Cruise 17% - Cruise fare less NCF if applicable
Pre/Post Hotel Package 10%
Cruise Line Air Non-commissionable Cruise Line Insurance Plan 10%
Transfers 5%
Cruise Amenities
Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location.
Commission Disbursement
Individual Bookings Approximately 2 weeks prior to sailing
Group Bookings Within 30 days of sailing
Sales Contacts
Eastern Region
Jill Hanlon
Director of Sales
select agencies throughout Florida.
jhanlon@oceaniacruises.com
Loretta Echols
Director of Sales
select agencies in the Southeast and Midwest including AL, FL, IA, IN, KS, KY, LA, MO, NC, NE, SC, TN.
lechols@oceaniacruises.com
Maggie de la Cruz
Business Development Manager
select agencies in the Northeast and Southeast regions.
mdelacruz@oceaniacruises.com
Thierry Vuolo
Director of Sales
select agencies in Michigan, Northeast and Bermuda.
tvuolo@oceaniacruises.com
Western Region
Kari Roach
Director of Sales
select agencies in Texas South Central and Southwest regions.
kroach@oceaniacruises.com
Karla Casabone
Western and Midwestern United States.
kcasabone@oceaniacruises.com
Michael von Wittenau
Director of Sales
top agency partners in California.
mvonwittenau@oceaniacruises.com
Elsa Ramirez
Business Development Manager - Midwest
select agencies in the Midwest.
eramirez@oceaniacruises.com
Canada
Cathy Denroche-Brown
Director of Sales
Western Canada and the Pacific Northwest
cdenroche@oceaniacruises.com
Kathryne Gordon-Cuthbertson
Director of Sales
select agencies in the greater Toronto metro area, Southern Ontario, Manitoba and Saskatchewan.
kcuthbertson@oceaniacruises.com
Shirley Lew
Director of Sales
select agencies in Eastern Canada, including Quebec.
slew@oceaniacruises.com
Notes:
Branch Booking Instructions - FIT Use your branch phone number, book direct with Oceania online booking engine or call the cruise line direct.
Branch Booking Instructions - Groups (set up by your individual branch) Use your branch phone number or IATA and Group Number, book by calling the cruise line direct.
IMPORTANT UPDATE TO BANK WIRE INFORMATION- Please note an address change for our bank wire information below. Bank of America, N.A. 222 Broadway New York, NY 10038 ABA# 026009593 Account Number: 0055-66356455 Swift Code: BOFAUS3N
Account Name: Oceania Cruises
All reservations checks, with the exception of items delivered via FedEx and UPS (they don’t deliver to PO Boxes), should be sent to the lockbox: Oceania Cruises INC P.O. Box 742311 Atlanta, GA 30374-2311
All other checks including, checks mailed via FedEx, UPS, marketing and/or vendor reimbursement should be sent to the address below (NCL campus): Oceania Cruises Attn: Cashiers / Payment Applications Department 7665 Corporate Center Drive Miami, Florida 33126 Oceania rebating and booking transfer policy https://www.oceaniacruises.com/Documents/TAC/13409/anti-rebating-policy.pdf