Silversea Cruises

Partner Status: Strategic

Luxury Ocean and Expedition - The ‘jewel in the crown’ of the Royal Caribbean Group, Silversea is the leading luxury and expedition cruise line—acclaimed for both its all-inclusive lifestyle offering and its global destination portfolio. Launched in 1994 as the world’s first all-inclusive, luxury global cruise line, Silversea officially became part of the Royal Caribbean Group in July 2018 when the Group purchased two-thirds of the cruise line’s shares, subsequently acquiring the remaining shares in July 2020.

Silversea provides one of the most inclusive offerings in luxury cruising. Voyages include butler service in every suite category; a choice of restaurants on every ship, as well as in-suite dining around the clock, and premium beverages served throughout the ship; and a true door-to-door service, with private executive transfers and flights included as standard, among other inclusions. Silversea’s guests travel deep into immersive journeys to all seven continents, enjoying a curated selection of immersive experiences in the world’s most remarkable places.

Support Phone: 888-978-2123
Hours of Operation: Dedicated Trade Butler Line Monday - Friday 9AM - 7PM EST General Reservations 888-978-4070 Hours Mon-Fri 8am to 11pm ET Sat: 8am - 7pm ET Sun 9am - 5:30pm Et
Support Email: tradebutler@silversea.com
Agent Portal: Click Here
Partner Website: Click Here



What Agents are Saying...


"I had clients on Silversea last month in Japan and they loved it." —  May 2025

"Silversea is the clear winner for luxury." —  February 2025 

 

 



Additional Information:


Contacts:
Click HERE for full list of contacts. 

> ONE PAGER FOR QUICK SELLING TIPS

Corporate Office Address

333 SE 2nd Ave Suite 2600 Miami FL 33131

For Reservations and any other inquiries

Dedicated Trade Butler Line (Always Use this Line)

888-978-2123

Hours of Operation

Monday-Friday 9am to 7pm ET

Email: tradebutler@silversea.com

General Reservations

+1-888-978-4070

 BUSINESS HOURS:
Mon–Fri: 8:00 to 23:00 EST
Sat: 8:00 to 19:00 EST
Sun: 9:00 to 17:30 EST

 USEFUL SILVERSEA CONTACT EMAILS

Commission

  • Commission Cruise 17% - Cruise fare less NCF if applicable
  • 1% additional commission for First Time to Silversea Clients
  • 1% additional commission on Expedition Voyages
  • 12% - Encino, North Carolina & Colorado Branches
  • Pre/Post Hotel Package 5%
  • Cruise Line Air 5%
  • Cruise Line Insurance Plan 5% 
  • Transfers 5%

Cruise Amenities

Please check the Ensemble Portal>Partner Search>Download Amenity Program Dates. US or CAD based on your log in location. Select Amenity dates for Travel Edge and Ensemble are also available to access through ADX Cruise Promo Search.​

Disbursement

Individual Bookings Commission is paid out 1 week prior to departure.

Group Bookings After sailing

For post-cruise inquiries you might have, please contact us through the information provided below.

  • Silversea Guest Experience: +1 877 353 6834, or if dialing internationally, 1-954-713-4096
  • Hours of Operation are from Monday – Sunday: 8 AM – 6 PM ET
  • Post Cruise Feedback and Venetian Society: guestexperience@silversea.com
  • To provide prompt service, please make sure to include your voyage code, sailing dates, and booking numbers in the subject line
  • Silversea Luggage Valet: Click herefor more details.
  • Lost and Found: Chargerback Form